Quality Cabinets Ranks Highest in Satisfaction for Cabinet Brands


According to the J.D. Power and Associates 2008 Builder and Remodeler Cabinet Satisfaction StudySM, Quality Cabinets ranks "Highest in Builder and Remodeler Satisfaction with Cabinet Manufacturers."*



About the study:

  • The 2008 Builder and Remodeler Cabinet Satisfaction Study was based on 1,356 evaluations from more than 1,100 new home builders and remodelers who ordered and purchased cabinets within the previous 12 months.

  • Respondents were asked to evaluate their primary and/or secondary cabinet brands (defined as the brands they used most often).

  • The study was fielded between March and May, 2008.

Purpose of the study:

The study, now in its second year, is designed to provide comprehensive information to assist cabinet manufacturers in their efforts to improve customer satisfaction. Overall builder and remodeler satisfaction with cabinets is based on performance in eight factors (in order of importance):

1. Warranty and replacement service (18%)
2. Customer service and support (14%)
3. Product installation and durability (14%)
4. Price (12%)

5. Delivery (11%)
6. Ordering process (11%)
7. Product features (11%)
8. Credit/billing process (9%)

* Disclaimer: Quality Cabinets received the highest numerical score among cabinet manufacturers in the proprietary J.D. Power and Associates 2008 Builder and Remodeler Cabinet Satisfaction StudySM. Study based on 1,356 evaluations from over 1,100 new-home builders and remodelers who ordered and purchased cabinets January-December 2007. Respondents were asked to evaluate their primary and/or secondary cabinet brands that they used most often. Proprietary study results are based on experiences and perceptions of builders/remodelers surveyed in March-May 2008. Your experiences may vary. Visit jdpower.com